Digital Workplace Specialist – Content Designer (FR&EN), 3+ years experience

General

We are looking for a Digital Workplace Specialist – Content Designer to join our client’s international Digital Workplace team, driving user adoption, knowledge management, and content excellence for collaborative technologies in a multicultural environment.

 

Responsibilities/Activities

• Own the My Digital Workplace (MDW) catalogue end-to-end in English and French, including content creation, structuring, maintenance, and updates.
• Coordinate reviews and validations with Product Managers, Product Owners, and technical/business stakeholders to ensure content accuracy and alignment.
• Increase visibility and adoption of Digital Workplace services through communication campaigns, improved navigation, tagging, and search optimization.
• Support AI smart assistant integration by organizing knowledge sources, defining prompt strategies, and optimizing prompts.
• Ensure consistency and clarity across Digital Workplace platforms to improve self-service adoption and reduce support tickets.
• Adapt and maintain catalogue content to support business continuity requirements.
• Monitor and analyse catalogue usage and effectiveness, proposing continuous improvement actions.
• Design and evolve user-centric catalogue structures based on changing user needs.
• Support team activities such as incident communications, community management, event organization, and adoption campaigns.

Requirements

Technical

• At least 3 years of experience in a similar role
• Experience managing digital content, knowledge bases, or service catalogues
• Knowledge of content structuring, tagging, search optimization, and user adoption practices
• Ability to analyse catalogue performance metrics and drive improvement initiatives
• Strong written communication and content design skills
• Exposure to supporting AI assistant integrations, prompt optimization, or knowledge source management
• Understanding of Digital Workplace tools such as Teams, SharePoint, messaging, and collaboration platforms

Education

• University degree in Communication, Marketing or other related fields

Others

• Strong command of English and French (written and spoken)
• User-centric mindset with the ability to work in multicultural environments
• Passion for new technologies and digital collaboration tools
• Strong teamwork and cross-functional collaboration abilities
• Excellent communication and writing skills
• Continuous learning mindset and willingness to share knowledge

Nice to have requirements

• Previous experience in knowledge management
• Experience in adoption campaigns, community management, or event organization
• Project management skills
• Good analytical and synthesis skills