Client: Top 10 Multinational Bank in Romania
Office Location: Bucharest
Contract Duration: At least 12 months
Project No.: 011290823


We are looking for a detail oriented IT Process Manager who will enhance the capabilities of our client’s team.



  • Design, document and release IT processes by following the ITIL methodology, in alignment with stakeholders
  • Perform desk research and organize discovery sessions with process Subject Matter Experts in order to design processes
  • Ensure the newly designed local processes are fit for purpose, efficient and effective and aligned with the minimum standards, policies, processes, and frameworks
  • Define process metrics
  • Collaborate with Performance Manager & Data Analyst for implementing process metrics
  • Document process and submit it for approval
  • Create awareness for designed and approved processes via dedicated sessions and materials readily available for main stakeholders
  • Ensure process documentation and related work instructions are correctly stored and communicated across the organization
  • Collaborate with Knowledge Manager and provide support for building process trainings
  • Analyse process performance indicators, identify trends and patterns and generate improvement ideas
  • Collaborate with Continuous Process Improvement Manager and coordinate the end-to-end review of the existing processes as per the agreed calendar and manage stakeholder communication across multiple lines of business on process changes
  • Attend process guilds
  • Communicate any change related to the processes
  • Act as SPOC for any process clarifications required by the organization
  • Focus on closely monitoring and providing support for the Change Deployment management process and for identifying and implementing improvement actions associated to this critical process



  • At least 5 years of relevant experience in IT
  • At least 3 years of experience in a previous ITSM role (process design, execution and continual improvement)
  • At least 1 year of experience in a previous role that involved Change
  • Experience in deployment activities
  • Applied knowledge of IT processes (as defined by ITIL)
  • Proficiency with MS Excel, PowerPoint, Word & Visio
  • Experience with Agile and DevOps principles


  • University degree in Computer Science or other related fields preferred


  • Good level of English, verbal & written
  • Ability to work with stakeholders from different levels of the organization
  • Ability to work under minimum supervision in a complex and dynamic environment

Nice to have requirements

  • Knowledge of ITSM tools, SharePoint, Confluence
  • ITIL/Lean Six Sigma/COBIT certification

Apply for this position!

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