IT Support Technician, 3+ years experience (Western Area, Bucharest)17 Jul 2020

  • Client: IT Service Center
  • Office Location: Western Area, Bucharest
  • Contract Duration: At least 12 months 

 

Job Description

 

General

We are searching for several Support Technicians with experience in Microsoft Environment to join our client End-User Support Division.

Responsibilities/Activities

  • Provide technical SPOC for internal employees
  • Create, delete, modify or reactivate accounts and/or accesses for business and operational applications
  • Remote Desktop Technical Support or On-Site Support as per the company’s business need
  • Hardware, software and network support
  • Propose and implement the best and quickest solution for an IT request and/or incident
  • Participate to the Knowledge Management Process
  • Improve IT processes as per business needs

Requirements

Technical

  • At least 3 years of working experience in IT, especially in maintenance of IT systems and applications
  • Expertise in using Microsoft Windows 10 and Microsoft AD
  • Experience with Microsoft Office package (Excel, Outlook), VPN, SSO Security, VMWARE, CITRIX, SharePoint, Share Drive
  • Knowledge of ITIL best practices

Education

  • University degree in Computer Science or other related fields preferred

Others

  • Good working knowledge of English (writing and speaking)
  • Good relationship and communication skills, client oriented
  • Responsible and committed in fulfilling the objectives
  • Open-mind and motivated to learn new technologies

Nice to have requirements

  • French is highly appreciated
  • Knowledge of IP Telephony/ Virtual Machines/ Printing Solutions/ Windows Environment/ Internet Protocol

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